IMPORTANT INFORMATION

Due to the impacts of Covid-19, manufacturing and shipping times have increased by up to double in some cases.

We are staying on top of this situation and are doing everything we can to make sure your products get to you as fast as possible.

DELIVERY

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. 

The shipping time depends on your location. After your order has been processed, approximate shipping time is listed below:

To Estimated Transit Time
USA 3-5 business days (USPS)
United Kingdom 8-12 business days
Canada 6-10 business days
Australia 10-15 business days
Europe  3-10 business days
Worldwide 10-20 business days


The delivery times may vary significantly depending on circumstances, this does not include any customs delays, weekends, holidays period and any unforeseen circumstances.

Where will my order ship from?

Our products ship from facilities in USA, Mexico and Europe.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us with your order number.

    If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

    Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

    ORDERS

    How are your products made?

    We work with reliable suppliers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! 

    How do I track my order?

    If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@pinkpapaya.ca

    I received a wrong/damaged product, what should I do?

    We’re so sorry if the product you ordered arrived wrong/damaged. To help us resolve this for you quickly, please email us at info@pinkpapaya.ca

    within a weeks' time with photos of the wrong/damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

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